Cancellation Policy
We understand that travel plans can change.
At FAIVO, we try to keep our cancellation policy simple, fair and transparent. If you need to change or cancel your booking, please contact us as early as possible so our local team can help.
Cancellation conditions may vary for certain private tours or services that require advance reservations. Any special conditions will always be communicated before your booking is confirmed.
Cancellations by Guests
If your plans change, please let us know as soon as possible.
For most regular day tours:
More Than 24 Hours Before Departure
Cancel more than 24 hours before your scheduled departure and you will receive a full refund of any amount paid to FAIVO.
Less Than 24 Hours Before Departure
Cancellations made within 24 hours of departure may be subject to a cancellation charge of up to 50% of the total booking value.
The exact amount will depend on services that have already been arranged or paid for on your behalf.
No-Show or Last-Minute Cancellation
If you do not arrive at the agreed pick-up point, cannot be contacted, or cancel after the tour has begun, the booking may be considered a no-show.
In this case, the booking is non-refundable.
Private & Tailor-Made Tours
Private journeys often require us to reserve vehicles, speedboats, guides, meals or other services exclusively for your group.
Because these arrangements are made specifically for you, different cancellation conditions may apply.
If your private tour requires a non-refundable deposit or has special cancellation terms, we will clearly explain them before you confirm your booking.
Where possible, we’ll always try to help you change your travel date rather than cancel your journey altogether.
Weather & Safety Cancellations
Your safety comes first.
Some experiences — particularly Cham Island tours, private speedboat trips, snorkeling and other sea activities — depend on weather and sea conditions.
If FAIVO or the relevant local authorities determine that conditions are unsafe and your tour cannot operate, we will offer an appropriate solution depending on the circumstances.
This may include:
- Rescheduling your experience to another available date
- Offering a suitable alternative experience
- Providing a refund for services that cannot be operated
We will contact you as soon as possible if weather or operating conditions affect your booking.
Changes Made by FAIVO
Occasionally, circumstances beyond our control may require us to adjust an itinerary, departure time, transportation or activity.
These may include severe weather, sea conditions, local authority restrictions, transportation disruption or other unexpected circumstances.
Whenever possible, we will offer an alternative of similar value while keeping the original experience as close as reasonably possible.
If a major change means the tour can no longer operate, we’ll contact you to discuss rescheduling, an alternative or an applicable refund.
Changes to Your Travel Date
Need to travel on another day?
Contact us as early as possible.
Where availability allows, we’ll be happy to move your booking to another date without a cancellation charge.
For private tours or services already reserved specifically for your group, additional costs may apply. We will always tell you about these before making the change.
Late Arrivals
Please be ready at your confirmed pick-up point at the agreed time.
Our driver or guide will make reasonable efforts to contact you if you are not there.
However, group tours cannot always be delayed because other guests may be waiting and scheduled boats or activities may have fixed departure times.
If you miss your tour due to arriving late, the booking may be treated as a no-show.
Refunds
If a refund is approved, it will normally be returned through the original payment method where possible.
Please note that processing times may vary depending on your bank, card issuer or payment provider.
Any non-refundable third-party charges already incurred for your booking may be deducted where applicable and where this was communicated as part of your booking conditions.
Need to Cancel or Change Your Booking?
Please contact FAIVO as soon as you know your plans have changed.
Have your booking name, tour name and travel date ready so we can find your reservation quickly.
We’ll always do our best to find a fair and practical solution.