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Privacy Policy

 

Last Updated: August 2026

At FAIVO, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, make a tour booking or use any of our travel services in Central Vietnam.

By using our website or booking a service with FAIVO, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect


We only collect information that is reasonably necessary to process your booking, arrange your tour and provide customer support.

Depending on the service you book, this may include:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Hotel name, accommodation address or other pickup location
  • Tour date and number of participants
  • Names or ages of travellers when required for the booked service
  • Special requests, dietary requirements or other information you voluntarily provide
  • Booking and payment information
  • Messages and communications between you and FAIVO

For certain tours or transportation services, additional information may be required by local authorities, ports, transportation providers or other service operators. We will only request such information when it is necessary to operate your booked service or comply with applicable regulations.

2. How We Use Your Information


We may use your personal information to:

  • Process and confirm your tour booking
  • Arrange hotel pickup and drop-off
  • Coordinate transportation, guides, boats and other tour services
  • Contact you before, during or after your tour
  • Respond to questions or special requests
  • Process payments and maintain booking records
  • Provide customer support
  • Improve our website, tours and customer experience
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Information Shared With Tour Partners


Some tours require us to share limited booking information with people or organizations directly involved in providing your service.

These may include:

  • FAIVO tour guides
  • Drivers and transportation providers
  • Boat or speedboat operators
  • Restaurants
  • Local activity providers
  • Attraction or destination operators
  • Other trusted service partners involved in your booking

For example, your name, phone number and pickup location may be provided to your driver or tour guide so they can locate and contact you on the day of your tour.

We only share information that is reasonably necessary to provide the service you have booked.

4. Payment Information


Depending on your booking, FAIVO may offer payment by cash, card, bank transfer or other available payment methods.

When payment is processed through a third-party payment provider, your payment information may be processed directly by that provider according to its own privacy and security policies.

FAIVO does not intentionally store complete credit or debit card details on our website unless this is necessary and handled through an authorized and secure payment system.

5. Cash Payment on Tour


For bookings where payment on pickup is available, no online card information is required.

Your booking information will still be stored as necessary to arrange your tour, communicate with you and provide the booked service.

Payment may be collected when our driver or tour guide picks you up and your tour begins, according to the payment terms shown during booking or confirmed directly with you.

6. Cookies and Website Data


Our website may use cookies and similar technologies to help the website function correctly and understand how visitors use our services.

This may include information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Approximate location
  • Time spent on the website
  • Referral source

Cookies may also be used by website services such as analytics, security, maps, social media or other third-party integrations.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

7. How We Protect Your Information


FAIVO takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

These measures may include secure website connections (SSL/HTTPS), restricted access to booking information, security monitoring and appropriate website security practices.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

8. How Long We Keep Your Information


We retain personal information only for as long as reasonably necessary to:

  • Complete your booking and tour
  • Provide customer support
  • Maintain necessary business and transaction records
  • Resolve disputes
  • Meet accounting, tax or legal obligations

When information is no longer reasonably required, it may be deleted, anonymized or securely archived as appropriate.

9. Your Privacy Rights


Subject to applicable law, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Withdrawal of consent where processing is based on your consent
  • Information about how your personal data is being used

Some information may need to be retained where required by law or where it is reasonably necessary for legitimate business, accounting, security or dispute-resolution purposes.

To make a privacy-related request, please contact FAIVO using the contact information provided on our website.

10. Children’s Information


Our tours may be booked for families travelling with children.

Information about children should only be provided by a parent, legal guardian or an adult authorized to make the booking.

We only use such information when reasonably necessary to calculate tour prices, arrange appropriate services, meet safety requirements or complete the booking.

11. Third-Party Websites


Our website may contain links to external websites or services.

FAIVO is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. International Visitors


FAIVO provides travel services primarily to visitors travelling in Vietnam.

Your personal information may therefore be processed and stored in Vietnam and may be shared with local service providers when necessary to operate your tour.

We handle personal information in accordance with applicable Vietnamese data protection requirements and take reasonable measures to protect information entrusted to us.

13. Marketing Communications


We may occasionally send travel information, special offers or updates if you have agreed to receive such communications.

You may ask us to stop sending marketing communications at any time.

Booking-related messages — such as confirmation, pickup information, schedule changes or important service updates — are considered operational communications and may still be sent when necessary to provide your booked service.

14. Changes to This Privacy Policy


FAIVO may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable regulations.

The latest version will always be published on this page with the updated revision date.

We encourage you to review this page periodically.

15. Contact FAIVO


If you have questions about this Privacy Policy or would like to request access, correction or deletion of your personal information, please contact us through the contact details provided on our website.

FAIVO – Central Vietnam Tours

Hoi An, Da Nang, Hue, Vietnam

Website: faivo.io.vn

Your privacy matters to us. We use your information to provide your journey — not to sell your data.