Frequently Asked Questions
Planning a journey should feel exciting, not complicated.
Here are answers to some of the questions travelers often ask before exploring Central Vietnam with FAIVO. If you can’t find what you’re looking for, just get in touch with our local team — we’re always happy to help.
Booking & Payment
How do I book a tour with FAIVO?
You can book directly through our website or contact us via WhatsApp, Messenger or email.
Choose your preferred tour, travel date and number of guests, and we’ll confirm the details with you.
Do I need to pay in advance?
Not always.
For many of our day tours, you can pay in cash when our driver or guide picks you up and your tour begins.
Private tours and tailor-made journeys may require a deposit when we need to reserve a private vehicle, speedboat, guide or other services exclusively for your group.
What payment methods do you accept?
Depending on the tour, payment may be made in cash, by card, bank transfer or online payment.
Available payment options will be confirmed when you book.
Tours & Experiences
Do you offer private tours?
Yes. FAIVO offers private tours in Central Vietnam, including experiences in Hoi An, Da Nang, My Son Sanctuary and the Cham Islands.
We can also create tailor-made journeys based on your interests, schedule and group size.
Can you customize a tour for us?
Absolutely.
Tell us where you’d like to go, what interests you and how much time you have. Our local team can help create an itinerary around the way you want to travel.
What languages are your tours available in?
Most FAIVO tours are available in English and Vietnamese.
Other languages may be available for private tours upon request and subject to guide availability.
Pick-Up & Transportation
Do you provide hotel pick-up and drop-off?
Many tours include or offer hotel pick-up and drop-off.
Availability and any additional charge depend on your tour and hotel location. Please check the individual tour details or ask us before booking.
When will I know my pick-up time?
Your approximate pick-up time will be provided with your booking confirmation.
Our driver or guide may also contact you before departure to reconfirm the arrangements, so please provide a phone or WhatsApp number you can access while in Vietnam.
Families & Special Requests
Are FAIVO tours suitable for children?
Many of our experiences are suitable for families and children.
Child prices and age policies vary by tour, so please check the individual tour details before booking.
Can you accommodate dietary requirements?
For tours that include meals, please tell us about any vegetarian, vegan, allergy or other dietary requirements when booking.
We’ll do our best to arrange a suitable option.
Changes, Weather & Cancellation
What happens if the weather is bad?
Safety always comes first.
Some experiences, particularly Cham Island and sea activities, depend on weather and sea conditions. If a tour cannot safely operate, we’ll contact you to discuss rescheduling, an alternative experience or an applicable refund.
Can I change or cancel my booking?
Yes. Please contact us as early as possible if your plans change.
Cancellation and refund conditions depend on the tour and any services already reserved for your booking. Please see our Cancellation Policy for full details.
Still Have a Question?
Sometimes it’s easier just to ask someone local.
Send us a message and tell us what you’re planning. Whether you need help choosing a tour, arranging transportation or creating a private journey, we’ll be happy to help.